Shipping and return

Shipping and delivery

  • Packages to Spain normally arrive within 1-3 days from the date we confirm the order
     
  • Packages to Europe normally arrive within 1-5 days from the date we confirm the order
     
  • Packages to rest of the world normally arrive within 3-10 days from the date we confirm the order
     
  • Items are shipped from our warehouse in Spain
     
  • Ridrué is not responsible for any actions taken by customs on your package during delivery
     
  • Buyer is responsible for any customs charges that may be applied to your package. Custom duties must be paid by the buyer at the moment of delivery.

Return policy

  • Please contact us before returning any item at [email protected]
     
  • You can return the product within 10 days of delivery
     
  • The product must be in new condition (unworn, unwashed) with tag
     
  • To avoid customs charges please mark the package ‘RETURNED GOODS’. Please also include order number and order date
     
  • Transport is not refundable
     
  • There is no charge to exchange items for a different size in case of stock availability
     
  • Items on sale are not refundable, however you can exchange them
     
  • Items on outlet are final. They are not refundable and cannot be exchanged
     
  • Shipping costs will not be refunded. In the case of an exchange, we will cover the cost of the shipping for the new item to you
     
  • Items exchanged are not refundable. Re-shipment on first exchange is at our own costs. Other shipments are at customers’ cost.

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RETURN ADDRESS IS:
 

RONDA DE TOLEDO 16 3RD FLOOR APARTMENT 312

28005 Madrid

SPAIN

Refund

Terms and conditions

  • ​​Your refund will be processed and credited to your original form of payment
     
  • The refund will not include shipping costs
     
  • Please give us 30 days once we received and inspect the return to receive a refund
     
  • By ordering any of our products, you agree to be bound by these terms & conditions.
     
  • By placing an order at www.ridrue.com, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
     
  • All personal information you provide us with or that we obtain will be handled by rid rue as responsible for the personal information.
     
  • The price applicable is that set at the date on which you place your order.
     
  • Shipping costs and payment fees are recognized before confirming the purchase.
     
  • Card information is transmitted over secure SSL encryption and is not stored.
     
  • Ridrué reserves the right to amend any information without prior notice.
     
  • Ridrué reserves the right to refuse any order, cancel or not to accept a confirmed order
     
  • Purchases made through Ridrué website and under these Purchase Conditions are subject to Spanish law.